FAQs

• How to update a catalog?

  open module PARTadmin -> ...-> Online   further help regarding updating catalogs by clicking F1 within PARTsolutions

  open module PARTadmin -> ...-> Online

  

   

  further help regarding updating catalogs by clicking F1 within PARTsolutions

  

  Permalink | 0 comments, 0 likes, 14,324 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  2 votes

  [Hide]
• Where do I get new interface for CATIA?

  You will find the latest CATIA Interface on our FTP.   For details you can write a direct Email to support@cadenas.de and we ...

  You will find the latest CATIA Interface on our FTP.

   

  For details you can write a direct Email to support@cadenas.de and we will pass the needed information to you.

  Permalink | 0 comments, 0 likes, 14,825 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• How can I use the PARTsolutions license on a new computer?

  1. Please use the form which can download with the following link:     Hardware exchange 2. For licensing the Host-I...

  1. Please use the form which can download with the following link:

      Hardware exchange 
  
  2. For licensing the Host-ID (MAC address) of the old and the new computer is required. 
  
      ->  The Host-ID can be selected in the license manager PARTadmin.
  
  
   

  3. Get further help regarding licensing by clicking F1 within PARTsolutions

   

   

   

   

   

   

   

   

   

  Permalink | 0 comments, 0 likes, 15,683 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  2 votes

  [Hide]
• How can I select a CAD model?

  Follow the steps listed below to reach your desired part: Make sure that your are in the dialog area 3D CAD CATALOGS. Select th...

  Follow the steps listed below to reach your desired part:

  1. Make sure that your are in the dialog area 3D CAD CATALOGS.

  2. Select the Catalog.

     

     Note While browsing the directory levels, click on the logo/image or the link. With Back you reach the previous level. WithHome you reach the catalog selection at the highest level.

  3. After you have selected a catalog, you may now select the catalog language.

     

     Note Catalog language and language for the user interface can be set differently.

  4. At directory level  select product groups as long as a concrete assembly  or concrete single part  has been specified.

     

  5. Choose an assembly or a single part.

     

  6. As soon as a concrete row has been determined, a 3D view and dimensional drawings are loaded under CAD model preview.

     

  7. Define the characteristic of the part, by clicking into the option button before the desired row.

     

     Note No value range fields will be shown in the variable view. As soon as you are located in the table view and a row has been selected, the generation of a CAD model is possible (only useful if there are no value range fields to be set).

  8. Variable view (possibly set value ranges)

     In order to reach the variable view, click on the part link or preview image.

     

     -> You can now see all variables in list form.

     

     In case value range fields are available - you will recognize this by the yellow-highlighted fields - use the arrow  button in order to open these fields and select the desired value and simply enter it directly into the input area (alternatively also possible using a slider).

     

  Permalink | 0 comments, 0 likes, 6,447 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  1 vote

  [Hide]
• How can I search for parts by sketch?

  You can conduct a search based on self-drawn sketches.   NoteFor a successful search, the part should be represented by at least 2...

  You can conduct a search based on self-drawn sketches.

   

  Note
  For a successful search, the part should be represented by at least 2 views (for example: top, right).  

   

  1. Click on Advanced Search.

     

     -> A drop down menu opens.

  2. Choose Sketch 2D.

     

  3. Open the list field by arrow button and select the catalog which you want to search through.

     

  4. In order to draw the first sketch, click on the desired view (Top, Front, Side).

     

  5. Select black as your color.

     

  6. Select the circle function.

     

  7. With your left mouse button, click into the center of the sketch and pull open a black circle by holding down the left mouse button.

     

  8. Change your color to white.

     

  9. With the left mouse button, click into the midpoint of the sketch and pull open a smaller white circle whilst holding down the left mouse button.

     

  10. Change the color back to black.

      

  11. Change tool to paintbrush.

      

  12. Set the line thickness to 14.

      

  13. Draw the spokes.

      

  14. Click into the next view box in order to make your second sketch. Draw a second version of the hand wheel. The settings are already set correctly.

      

  15. Click on Search.

      
      Note
      After a search was conducted, the created sketches are saved and are available for use upon next launch (in the current situation they are available for use until you log off)
       

  16. The search results are listed.

      

  17. Open the first hit.

      

  Permalink | 0 comments, 0 likes, 1,520 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  1 vote

  [Hide]
• Why are there no standards available (DIN, EN, ISO,…)?

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.To receive standard parts you may switch to o...

  On this free portal (PARTcommunity) there are no standards available but all other catalogs.
  To receive standard parts you may switch to our chargeable software PARTsolutions.

  For information about this visit http://www.cadenas.de/strategisches-teilemanagement/motivation .

   

  PARTsolutions offers additional advantages:

  - over 500 catalogs
  - central establishment of CAD data
  - ERP connection
  - PDM / PLM connection
  - no internet access required
  - customizing to your requirements<!--?xml:namespace prefix = "o" ns = "urn:schemas-microsoft-com:office:office" /-->

  Permalink | 0 comments, 0 likes, 12,738 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• How can I change the language of the site?

  Click on the flag right above on the open portal.   -> A dropdown-menu opens showing all available languages. &nbs...

  1. Click on the flag right above on the open portal.

     

      

     -> A dropdown-menu opens showing all available languages.

     

      

  2. Click on the preferred language.

     ->The language has been changed.

  Permalink | 1 comment, 0 likes, 12,704 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  1 vote

  [Hide]
• My downloaded part is not displayed correctly.

  Please check the following points: - does the part look like the 3D preview of the portal?- is the part also wrong in other export forma...

  Please check the following points:

  - does the part look like the 3D preview of the portal?
  - is the part also wrong in other export formats(e.g. STEP)?

   

  If your problem could not be solved please contact the support team 

  via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please describe the problem exactly and click on Ask, to send the request.

   

  Permalink | 0 comments, 0 likes, 12,323 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  100% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• How to participate in PARTcloud 3D Modeling World Championship?

  1. Register on PARTcommunity.com   2. Upload your 3D model on 3D SHARE - PARTcloud.net       3. Choose "Cha...

  1. Register on PARTcommunity.com

  

   

  2. Upload your 3D model on 3D SHARE - PARTcloud.net

   

   

  

   

  3. Choose "Challenges" category (no need to choose subcategory). First you upload files, then renders (Upload Image).

  

   

  4. Choose the right license depending on your choice.

  

  5. Done. You can upload as many 3D models as you wish for the Weekly Challenge and good luck!

  Permalink | 3 comments, 1 like, 6,743 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  88% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  8 votes

  [Hide]
• Where do I get actual software for PARTsolutions?

  Here you'll find the PARTsolutions DVD for downloading: PARTupdate The Software is only provided for customers in maintenance or after ...

  Here you'll find the PARTsolutions DVD for downloading:

  PARTupdate

  The Software is only provided for customers in maintenance or after sales approval for demo purposes. If you need an offer or sales contact please write an email to our support team. We will check the request and forwarded to the regarding department. Please note also which CAD you are using and how many workstations should be licensed.

  Permalink | 0 comments, 0 likes, 16,431 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  83% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  6 votes

  [Hide]
• Why do I get the error message "No valid ticket" and what can I do?

  You probably have reached the daily download limit, your account is not activated or the tickets are not enabled for your account. Pleas...

  You probably have reached the daily download limit, your account is not activated or the tickets are not enabled for your account.

  Please contact CADENAS support or the support of the partner portal directly.

  Permalink | 30 comments, 0 likes, 11,383 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  79% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  14 votes

  [Hide]
• How can I UPLOAD a rendered picture for my 3D Model ?

  1.) Open your 3D Model and selct the UPLOAD IMAGE button  

  1.) Open your 3D Model and selct the UPLOAD IMAGE button

  

   

  Permalink | 0 comments, 0 likes, 4,226 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  67% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• How can I register on the portal?

  Downloading parts is not possible without being registered   On the left side, click on the button "Register for Free" in ...

  • Downloading parts is not possible without being registered

     

    1. On the left side, click on the button "Register for Free" in order to create a free account.

       

        

       -> A dialog opens with a form for inputting your account information.

    2. All fields are required to be filled in and the terms of use must be accepted. Click "Continue" at the bottom of the page to proceed with registration.

       

        

    3. In the next step the personal informations and informations about the company must be specified. Furthermore the field of activity, the CAD System, the PLM- or ERP system and more contact details can be specified.

    4. In order to verify that your details are correct, click on "Save"

       

        

       The following details must be specified for a successful registration:

       First name, last name, company, zip code, country.

       By entering invalid Information appropriate information appears.

       -> After that a picture can be added.

    5. Click on "Select a file".

       

        

    6. Choose the desired picture and open it by clicking the button "Open".

       

        

    7. Click on "Save Picture".

       

        

       -> If no picture shall be uploaded this step can be skipped.

    8. Click on "Skip".

       

        

       -> You will receive the confirmation „Thanks for joining!“

       

        

       -> The activation link will be sent to the specified e-mail address automatically.

    9. Open the e-mail sent to you and activate your account by clicking on the activation link.

       

        

    10. You will receive the confirmation „Your account has been verified. Please wait to be redirected or click here to login“ after that.

        

         

        Furthermore you receive a welcoming e-mail of PARTcommunity, in which you'll be invited to login.

        -> Registration is finished.

  Permalink | 0 comments, 0 likes, 15,386 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  67% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• How can I activate my account?

  -> The activation link will be sent to the specified address automatically. Open the e-mail sent to you and activate your acc...

  • -> The activation link will be sent to the specified address automatically.

    1. Open the e-mail sent to you and activate your account by clicking on the activation link.

    2. Please check your spam folder if you have not received any activation link since the registration yet.

       -> If you can't find the e-mail anymore you can request the activation link again.

    3. Enter your access data and click on "Login".

       

        

    4. In order to request the activation link again click on "here".

       

        

       -> You will receive the confirmation „Verification Email“.

       

        

    5. Open the e-mail sent to you and activate your account by clicking on the activation link.

       

        

       -> Afterwards you will receive the confirmation "Your account has been verified. Please wait to be redirected or click here to login“.

       

        

       -> For further questions please contact the support team via "Ask Question" in the FAQ area.

    6. Click on "Support" and afterwards on "Ask Question".

       

        

       -> A dialog opens with a form for inputting your question.

    7. To send the request, please fill out all input fields and click on "Ask".

       

  Permalink | 0 comments, 1 like, 15,283 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  60% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  5 votes

  [Hide]
• How do I UPLOAD a new 3D Model ?

  1.) Go to https://b2b.partcommunity.com/community/partcloud/index#!upload-parts Interesting: Choosing the right license  

  1.) Go to https://b2b.partcommunity.com/community/partcloud/index#!upload-parts

  Interesting: Choosing the right license

   

  Permalink | 4 comments, 1 like, 8,579 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  57% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  7 votes

  [Hide]
• How can I send the chosen CAD model to my e-mail address and import it into the CAD system?

  Follow the steps listed below to send a CAD model to your e-mail address.  Make sure that you are in the dialog area 3D CA...

  Follow the steps listed below to send a CAD model to your e-mail address.
   

  1. Make sure that you are in the dialog area 3D CAD CATALOGS and navigate to the required part.
      

  2. In the dialog area Download CAD models under Edit CAD formats -> Add CAD formats, select the transfer mode email by clicking into the option field. Then define one or more CAD formats and confirm your entries by clicking on Save.
      

     
     
     

     -> The view returns to the dialog area Generation options / Selected formats. Confirm your entries by clicking on Save.
      

  3. Under Actions, click on Generate CAD MODEL.
      

     
     
     
     -> The information dialog Generating CAD models opens.

     
     Note
     
     All formats selected under Download CAD models (dialog area 3D CAD CATALOGS) -> Edit CAD formats ->Selected Formats are generated. 
     
     As long as the generation is running, is shown. 

      

  4. As soon as the generation has completed, you will get informed by the note Check your emails that the component was sent by e-mail.
      

     
     
     

     If you close this window, further CAD models can be selected.
      

     Furthermore all generated CAD models are listed under Download CAD models.
      

     
     
     

     In the column Actions, the following icons are displayed:
      

     •   Remove: By clicking on the link you can remove parts from the list, which are no longer                                                        needed.
        

     •   Info: Specific part information
        

  5. After clicking on the link Info specific part information is displayed:
      

     

     • Preview image

     • Part description

     • Status information about generation

       	Generation in progress
       	Generation successful
       	Generation not successful. A corresponding error message shows up.

        

     •   Status information concerning e-mail distribution

     • Formats:

       All formats activated under Download CAD models (dialog area 3D CAD CATALOGS) -> Edit CAD formats -> Selected formats are generated and listed here now.
        

       For some formats you can get some CAD specific information by clicking the Info-Icon .
       
       The same Info icon you can find underDownload CAD models -> Actions.
        

       

     • Level of Detail

     • Generation date

     • Language

     •   to overview all currently available models.
        

  In order to import models into the CAD system, do the following:
   

  1. Open your e-mail account.

  2. Temporarily save the attached ZIP file anywhere.

  3. Unpack the files with WINZIP or a similar program.

  4. Import the file into your CAD system.

     For some formats, you can receive some CAD specific information by clicking on the Info icon  under Formats.

  Permalink | 0 comments, 0 likes, 9,307 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  50% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  2 votes

  [Hide]
• I've got a problem using PARTdatamanager, what to do?

  1. Please delete from folder %temp%/psol_logs (within WINexplorer) al files.Now please reproduce the problem and send logfile from this ...

  1.

  Please delete from folder %temp%/psol_logs (within WINexplorer) al files.
  Now please reproduce the problem and send logfile from this folder.

  

   

  

  

  
  

  2.

  Click button F7 while PARTdatamanager is opend and send the file systeminfo, too.

  

  3.  (only if problem with a special part)

  Please open the part in PARTdatamanager an export it as PS3 V2 3D and add this file, too.

  
  

  

  
  

  Please send data to support@cadenas.de

  
  

  Permalink | 0 comments, 0 likes, 15,405 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  50% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  2 votes

  [Hide]
• Which file formats are available?

     The following formats for 3D CAD models and 2D CAD models are available (license dependent): ADEM | Ali...

   

  ---

   The following formats for 3D CAD models and 2D CAD models are available (license dependent): ADEM | Alibre Design | Architectural Desktop | AutoCAD | BMP (2D View) | BMP (3D View) | CADCEUS | CADISON | CADdy | CadKey | Cadra | CATIA | Cimatron | CoCreate Modeling | Creo Elements/Direct Modeling | Creo Elements/Pro | Creo Parametric | DWF | DWG | DXF | Geomagic Design | Helix | HiCAD | Ideas | IGES | IntelliCAD | Inventor | IRONCAD | JPEG (2D View) | JPEG (3D View) | KeyCreator | KOMPAS | LogoCAD | Mastercam | Mechanical Desktop | Medusa | MegaCAD | MI | Microstation | NX | One Space Modeling | Parasolid | PDF 3D | PDF Datasheet | Pro/ENGINEER Wildfire | PRO-Desktop | SAT | Solid Designer | Solid Edge | SolidThinking | SolidWorks | SpaceClaim | STEP | STL | SVG | thinkdesign | TIFF (2D View) | TopSolid | TurboCAD | Unigraphics | Vectorworks | VDI | VISI | VX 

  ---

  
  The whole set of formats can be seen in the dialog area 3D CAD CATALOGS under choose CAD format . 

  Permalink | 2 comments, 0 likes, 20,066 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  50% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  8 votes

  [Hide]
• How can I change the level of detail of the CAD models?

  Under 3D CAD CATALOGS you have the possibility to define the level of detail.  Make sure that your are in the dialog area ...

  Under 3D CAD CATALOGS you have the possibility to define the level of detail.
   

  1. Make sure that your are in the dialog area 3D CAD CATALOGS. 
      

  2. On the right side under Actions, click on Edit CAD formats.
      

     

     
     -> The following dialog area shows up: 
      

     • Generation options (Level of Detail)

     • Selected Formats (Add CAD formats)
        

     
     
     

  3. Define the Level of Detail.
      

     
     
     Note 
     The setting refers to the CAD model.
     The display in the 3D view is always "high".
     
     
  4.  Confirm your entries with Save. 
     
     -> The level of detail has been changed. 

  Permalink | 0 comments, 0 likes, 9,351 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  33% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  3 votes

  [Hide]
• The part that I´ve chosen can not be generated.

  Please check the following points: - are you logged in on the partal with you account?- can the part be generated in other export format...

  Please check the following points:

  - are you logged in on the partal with you account?
  - can the part be generated in other export formats?

   

  If your problem could not be solved please contact the support team 

  via Ask Question in the FAQ area.

   

  1. Click on Support and afterwards on Ask Question.

     

     -> A dialog opens with a form for inputting your question.

  2. Please describe the problem exactly and click on Ask, to send the request.

  Permalink | 0 comments, 1 like, 13,794 views

  Why not?
  It doesn't answer my question
  It contains info that's incorrect
  It's too much to read
  It's confusing
  I don't like the answer
  Other
  

  33% users marked this FAQ as helpful.

  |

  Was this answer helpful?

  Yes No

  9 votes

  [Hide]